Terms & Conditions

This outlines the framework for our services at SG Nutrition Ltd.

You will discuss and agree what support you want from your consultant in your first session, and review the progress and focus of your work together as you go along. 

Here are the fees for our clinic appointments: 

Nutritional Therapy: 

One off sessions: £260 Initial Session £160 Follow-up Sessions. In between sessions, time responding to emails, calls and test analysis is charged at £40 per each 15 minutes. 

Package of sessions: these are charged at a 10% discount off the full fee as above, and does include 15 minutes of email contact in between each session.

All sessions booked and paid for are to be used within 3 months of booking.

Payments can be made by bank transfer, a credit card or debit card. You shall be invoiced for payment before the consultation and payment of your invoice confirms the appointment.

You are required to pay for sessions, which are missed or cancelled, with less than 48 hours notice. It is important that you attend sessions regularly. However, if you do need to cancel an appointment please let your nutritional therapist or our admin team know with at least 48 hours notice. You can do this by emailing hello@sandragreenbank.co.uk. If you need to cancel remaining sessions on a package, the refund will be calculated based on ‘one off’ session fees with an additional £50 admin fee.

It is confidential that you are a client of SG Nutrition Ltd, as well as what you discuss in your sessions. There are however, some limits and exceptions to confidentiality. 

If your consultant has serious concerns about your safety or the safety of another person normal confidentiality may be lifted. You will be asked to provide your GP’s contact details, as someone they may contact. SG Nutrition Ltd keeps a record of your name, contact details and dates and times of appointments on a password-protected database. Your consultant is required to keep brief notes about the focus of your work. These are kept securely and are password protected. Any reports produced by SG Nutrition Ltd to evaluate the service contain anonymised data and will not contain any identifying information of clients. 

Problems & Complaints 

If you are having a problem with your consultant, or the service, which you have not been able to resolve with your consultant, you may raise it with the Admin Team who will support you in finding a resolution.

Working With Multiple Consultants at SG Nutrition Ltd

Your consultant may suggest you see other members of the SG Nutrition team to support your goals. Information about your symptoms and condition will be discussed between team members in a secure area so that we can provide you with a co-ordinated treatment plan. Your consultant will ask for your informed consent to share information with the team and ask if there is anything that you want to remain confidential. Your therapist will help you assimilate any information gathered from other members of the team. 

Working on Zoom and Phone, it is your responsibility to have a working internet connection for all sessions. You will be charged for scheduled sessions if your consultant is waiting for your call, but you are unable to connect online. We will call you for any phone sessions to a UK landline or mobile number. 

Our Nutritional Therapists at SG Nutrition Ltd all practice in accordance with the British Association of Applied Nutrition & Nutritional Therapy’s ethical framework.

The Nutritional Therapy Descriptor 

Nutritional Therapy is the application of nutrition science in the promotion of health, peak performance and individual care. Nutritional therapy practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual’s symptoms and health concerns. This approach allows them to work with individuals to address nutritional balance and help support the body towards maintaining health. 

Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing. Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a ‘one size fits all’ approach. Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with ‘red flag’ signs or symptoms to their medical professional. They will also frequently work alongside a medical professional and will communicate with other healthcare professionals involved in the client’s care to explain any nutritional therapy programme that has been provided. 

The Nutritional Therapist (NT) requests that the Client notes the following – 

  • The degree of benefit obtainable from Nutritional Therapy may vary between clients with similar health problems and following a similar Nutritional Therapy programme. 
  • Nutritional advice will be tailored to support health conditions and/or health concerns identified and agreed between both parties. 
  • Nutritional therapists are not permitted to diagnose, or claim to treat, medical conditions. 
  • Nutritional advice is not a substitute for professional medical advice and/or treatment. 
  • Your Nutritional Therapist may recommend food supplements and/or functional testing as part of your Nutritional Therapy programme and may receive a commission on these products or services.
  • Standards of professional practice in Nutritional Therapy are governed by the CNHC Code of Conduct. 
  • This document only covers the practice of Nutritional Therapy within this consultation, and your practitioner will make it clear if he or she intends to step outside this boundary.

 The Client understands and agrees to the following –

  • I am responsible for contacting my GP about any health concerns. 
  • I give permission for you to contact my GP regarding any agreed aspects of my case. 
  • If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional strategy provided by my nutritional therapist. This is necessary because of any possible reaction between medication and the nutritional programme. 
  • It is important that I tell my nutritional therapist about any medical diagnosis, medication, herbal medicine, or food supplements, I am taking as this may affect the nutritional programme. 
  • If I am unclear about the agreed nutritional therapy programme/food supplement doses/time period, I should contact my nutritional therapist promptly for clarification.
  • I must contact my nutritional therapist should I wish to continue any specified supplement programme for longer than the original agreed period, to avoid any potential adverse reactions.
  • Recording consultations using any form of electronic media is not allowed without the written permission of both me and my Nutritional Therapist.